| Payment
We accept the following cards:
- Visa / Delta / Electron
- Switch / Solo
- MasterCard / Maestro
Orders are processed via our preferred payment gateway. Please see the main shop for latest details.
Retail Customer Delivery charges
Retail customer deliveries over £60 are FREE OF CHARGE!
UK Retail orders over £60- FREE!
Delivery takes about 2-4 days and is free of charge.
Opt for next working day delivery for £14.96 incl VAT
UK orders below £60 - £4.95 incl VAT
Delivery takes about 2-4 days
Opt for next working day delivery for an additional £8.95 incl VAT
Trade Customer Delivery charges
Trade customer deliveries are sent by next day courier and cost a flat rate of £15 + VAT
European Union orders
Please contact us to obtain competitive shipping charges.
International orders
Please contact us to obtain competitive shipping charges..
Returns policy
If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are returned to us unopened and in their original packaging within 7 days of receipt. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service.
Please note that special order items (items we ordered in specifically for you) can only be returned if they are faulty.
Please enclose your name, address, order ID number and reason for return/exchange with your returned products and send it to: Spa Components Ltd, Unit A 24-26 Creek Road, Hayling Island, Hampshire, PO11 9RD, United Kingdom.
We aim to handle your returns within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. Please note that if you have not purchased your products via this website you will need to arrange your return or exchange directly with the place where you bought them.
Delivery Information
We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 1pm (weekdays only).
UK orders
Standard orders are processed on the day of receipt (excl. weekends and bank holidays) and should be with you in 2-4 days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. If it has been more than six working days and you have not received your order, please contact customer services by email through this website or on +44 (0)870 8033 405. Please note that processing times may increase occasionally when there is especially heavy demand.
Hours of business
Monday - Friday 09:00 to 17:00
Excluding UK Bank Holidays.
Packaging
We use recyclable cartons and filling material wherever possible. If you have any comments on our packaging please contact customer services on +44 (0)870 8033 405 |
